Education
• 2000/2005 VMBO Rijnlands Lyceum Wassenaar Failed
• 2005/2007 MBO ROC Lammenschans Leiden level 2 Finished
• 2007/2008 MBO ROC lammenschans leiden Level 3 year 1 Finished

Certifications
• 2008 Certificate: Installing configuring Windows XP 270
• 2008 Certificate: Managing and Maintaining Server 2003 290
• 2008 Certificate: Implementing Managing Maintaining Server 2003 291
• 2008 Certificate: Planning, Maintaining Server 2003 293
• 2008 Certificate: Planning, Maintaining Active Directory 294
• 2008 Certificate: TS: MS Internet Security 2006 351
• 2008 Certificate: Designing Security for MS 2003 Network 29
• 2008 Certificate: Upgrading MCSE 2003 to 2008 Tech Specialist 649
• 2009 Certificate: Pro Windows server 2008 Server admin 646
• 2009 Certificate: ITIL V3

Training

• 2008 Training: MCSE 2003 Security: Koenig Solutions, India.
• 2009 Training: Technology Specialist: Koenig Solutions, India.
• 2009 Training: Windows server 2008 Server Administrator.
• 2009 Training: ITIL V3 Foundation English.




Working Experience

05 May 2014 – 30 June 2014 The Hague

Blackapple Solutions/ Wipro / Shell (project)

Designing infrastructure and maintaining it, Citrix.

Responsibilities:

• Designing an infrastructure environment for the business.
• Maintaining the environment.
• Creating and maintaining tickets
• Conferences
• Solving issues (Citrix/ windows/ structural/ infrastructure)
• Escalating issues
• Support through MOC


Key Skills

o Designing infrastructure environments
o Supporting Citrix
o Conferences
o Windows 7
o Windows Vista
o Citrix latest version
o Cloud environment
o Delegating issues
o Palantir CASH and Dataflow applications
o Microsoft Office 2007/2010



Working Experience

Oct 11 2013 – 28Feb2014 Hilversum

Unit4 – Helpdesk engineer at Nike EHQ

Registering everything calls, emails in Clarify or Newscale ticketing system..

Responsibilities:

• Answering the phone from users internal and external.
• Registering calls and mails in ticketing system called Clarify Or Newscale.
• Escalating tickets or phone calls.
• Attending meetings to improve the service of the helpdesk.
• Following Procedures.
• Informing users about products and procedures.
• Supporting users at the counter.
• Registering products.
• Supporting users through remote assistance.
• Solving MAC issues software IOS, OSX.
• Keychain,office for MAC.
• Active roles.
• Citrix Xenapp support.
• Printer support.
• Cisco Call Manager
• Original equipment manufacturer (OEM) vendors

Key Skills:
o Support iPhones, iPads, Macbooks en Apple software
o Support keychain
o Implementing software
o Multitasking
o Active Roles
o Windows 7 Enterprise
o Office 2010
o Exchange 2007/2010
o Citrix Xenapp support
o Remote Desktop support
o +- 800 applications
o SAP
o Support voor Blackberry smartphones and software
o MacAfee
o MAC remote assistance
o Mobile Iron
o Webex, Webex Productivity Tools
o All browsers, especially IE 8.0, Chrome and Firefox.

Working experience

June 10 2012 – June 10 2013 Amsterdam Noord

IT Administrator at Universal Studios

Caring for the employees and visitors of the building, remote support and making sure products were ordered and provided, advise and intervene whenever was necessary.

Responsibilities include:

• Solving issues of laptops Windows 7 enterprise
• Solving computer problems, network problems, mobile iOS problems
• Ordering products such as laptops, computers, switches, phones, network cables etc.
• Supporting Blackberries and Blackberry software issues.
• Remote desktop support for Romanian users or users that are travelling.
• Re-installing laptops for new hires and users
• Working with tools such as Active Directory, Teamviewer, Windows server 2003, Citrix Xenapp, Banking software such as Pagero, and Swedish banking websites, Microsoft Exchange 2010.
• Arranging tools such as Cryptshare for safe document shares and provide service and guidance.
• Setting up new work places for new hires.
• Configuring desk phones and conference phones
• Support the servers in the building, making backups.
• Working with England, India and America to solve big issues such as network outages.
• Solving printer problems, arranging a new supplier for printers.
• Arranging and setting up conferences and Telepresence meetings, providing support.
• Providing documentation about software programs.
• Working with Microsoft Access databases, to refresh a credit managing system, solving problems whenever they occur.
• Attending meetings in England to ensure the new Microsoft Exchange 2010 implementation and the new Citrix server environment for Romania.
• Troubleshooting hardware and software problems
• Cisco Call Manager
• Original equipment manufacturer (OEM) vendors
• Working on special projects such as renewing printers in the whole building/ renewing servers.

Key Skills:
o Support iPhones, iPads and Apple software
o Support for external banking applications
o Implementing software and hardware
o Multitasking
o Windows 2008 server
o Windows 2003 server
o Windows 7 Enterprise
o Office 2010
o Exchange 2007/2010
o Citrix Xenapp support
o Remote Desktop support
o Teamviewer
o Cryptshare
o Support for Blackberry phones and software
o Backup with tape library
o Active DIrectory





February 29 2012 – March 29 2012 Zuid Amsterdam

IT Administrator Europe At Reachlocal

My focus is focus on the daily IT business throughout Europe

Responsibilities include:

• Solving issues of laptops Windows 7 enterprise
• Solving computer problems, network problems, mobile iOS problems
• Registering products such as Routers/switches/cables/servers/hard disks etc.
• Arrange meetings with America to improve the work flow and IT environment.
• Remote desktop support from users all over Europe.
• Re-installing laptops for new hires and users
• Working with tools such as Active Directory, Teamviewer and Dell KASE
• Setting up new work places for new hires.
• Configuring desk phones and conference phones
• Troubleshooting hardware of software.

Key Skills:
o Registering and maintaining iPhones
o Software as a Service
o Implementing software and hardware
o Multitasking
o Windows 2008 server
o Windows 2003 server
o Windows 7 Enterprise
o Office 2010
o Exchange 2007/2010

January 6 2012 - February 28 2012 Zuid Amsterdam

Support Engineer James Hardie Europe

In my role I focus on the processes of the networking equipment and registering of problems

Responsibilities include:

• Solving issues of servers with OS Windows server 2003/2008 Enterprise.
• Registering the problems in to a ticketing system
• Registering products such as Routers/switches/cables/servers/hard disks etc.
• Arrange meetings with America to improve the work flow and IT environment.
• Remote desktop support from users all over Europe.
• Re-installing laptops for new hires and users
• Working with tools such as Active Directory, Traceroute, VLAN tools, Remote Desktop, Sharepoint, Virtual Machines, CITRIX
• Programming with SQL and C#

Key Skills:
o Registering and maintaining
o Software as a Service
o Implementing software and hardware
o Multitasking
o Windows 2008 server
o Windows 2003 server
o C#/SQL
o Windows 7 Enterprise
o Office 2010
o Exchange 2007/2010


July 5 2010 NOV 1 2011 Rotterdam/ Capelle a/d Ijssel

Support Engineer for Microsoft Datacenter through USG Innotiv.

In my role I focus on the processes of the networking equipment and registering of problems

Responsibilities include:

• Solving issues of servers with OS Windows server 2003/2008 Enterprise.
• Registering the problems in to a ticketing system UTS.
• Registering products such as Routers/switches/cables/servers/hard disks etc.
• Arrange meetings with America to improve the Colo's and set up the infrastructure of a colo.
• Improving the quality of the workflow of the team.
• Architect the colo's with networking equipment.
• Re-arrange the colo's by moving network equipment
• Working with tools such as Active Directory, Traceroute, VLAN tools, Remote Desktop, Sharepoint, Virtual Machines.
• Original equipment manufacturer (OEM) vendors
• Participating in special projects with different companies/ designing rooms.

Key Skills:
o Registering and maintaining
o Software as a Service
o Implementing software and hardware
o Multitasking
o Windows 2008 server
o Windows 2003 server
o PowerShell
o Exchange 2007/2010


July 5 2009 – 4 July 2010 Rotterdam/ Capelle a/d Ijssel

Helpdesk engineer for Microsoft through USG Innotiv.

I started working at the head-office at Microsoft Schiphol in Amsterdam. The function was to maintain the quality of the helpdesk and inform users about the service we were providing, repairing laptops and giving workshops.

Responsibilities include:

• Preparing laptops for internal users.
• Installing, repairing, maintaining OS Windows 7 Enterprise.
• Giving workshops over Office 2010 and security such as firewalls and anti-virus programs
• Making backups for users to maintain their data.
• Improving our service at the helpdesk to satisfy the users.
• Repairing printers at several levels in the building.
• Set up networks for workshops, events etc.
• register everything through a self-made ticketing system.


Key Skills:
o Microsoft Exchange 2003
o Microsoft Exchange 2007
o Microsoft Active Directory 2000/2003 and 2008
o Group Policies
o IT Security and access control
o Microsoft Office Communications Server
o Windows 7 Enterprise


14 March 2009 – 1 July 2009 Actacom, Urecht, Maarssen.

Support Engineer

Actacom is a company that takes care of the networks that are installed by the company itself at the schools. To ensure this Actacom has a helpdesk to maintain the quality of the networks.

Responsibilities included

o Administration and Support of a Citrix Metaframe/Windows.
o Registering calls through a ticketing system.
o answer calls from the schools and companies that Actacom supports.
o Installing networks at schools like servers, computers, and printers.
o Realising VPN tunnels to ensure the remote desktop connection.
o Resolving connection problems.
o Supporting external customers through telephone and Citrix.
o Klaskompas a program made by Actacom maintaining users and rights.
o Configuring firewalls.
o Making programs and repairing the functions.
o Realising Iphone of the costumers.
o Troubleshooting hardware and software problems.

5 June 2008 - August 5 2008 .Backup Service, Leiden

Support Engineer

This is one man company that serves the local companies and costumers for advice, maintenance, repairing, preparing computers, laptops, servers, and backup.

Responsibilities included:

o 1st en 2nd level Support for Windows XP,Windows Vista Office, email, file- en print services, Windows server 2003. OPEN BSD
o 1st en 2nd level Support for Remote Access,
o Registering through a self made ticketing system
o Making VPN tunnels through a tool called Putty.
o Resolving hardware/software, routers, switches, servers issues
o Writing and maintaining technical and end-user documentation.
o Visiting external costumers to resolve their connection problems.
o Documenting, categorising, solving and/or escalating questions, change requests and problems from end-users according to ITIL.


Technical knowledge:

Microsoft

Product Level Basic Experienced Expert/Specialist

Windows 9x x
Windows NT4 Workstation x
Windows NT4 Server x
Windows 2000 Professional x
Windows 2000 Server x
Windows XP x
Windows 2003 Server x
Windows Vista x
Windows Server 2008 x
Windows 7 x
Windows Cluster x
Windows Terminal Services x
Active Directory & Policies x
DNS/DHCP/WINS/RAS
Microsoft Networking x
File & Print Services x

Other Operating Systems

Product Level Basic Experienced Expert/Specialist

IBM OS/400
Mac OSX X
OS/2 Warp
Linux X
Citrix Metaframe x
Citrix Xenapp 4, 4.5, 5 x
Citrix XenServer 5 x
Novell Netware 4/5 x
Netapp Filer x

VMWare ESX x
MS Virtual PC X


Administration, monitoring and testing

Product Level Basic Experienced Expert/Specialist

HP Openview Operations (administration)
HP Openview Internet Services
HP VuGen
HP SIM
HP Dataprotector
Enteo Netinstall / OSD
Windows PE x
Novell Zenworks
WSUS X
ITIL X
Update 4U
HP WebJetAdmin
Microsoft Sysinternals Tools
Network Protocol Analyzers
WhatsUp Gold
UPS
NTI Environment Sensors
SendXMS
Windows Powershell x
SAS-70


Mail, databases, portals and web servers

Product Niveau Basic Experienced Expert/Specialist

Exchange 2003 x
Exchange 2007 x
Exchange 2010 X
SQL Server 2000
SQL Server 2005
SQL Server 2008 x
Sharepoint 2007 x

Lotus Domino 4.x / 5.x
Symantec Enterprise Vault
IIS X
Blackberry BES x
EMS Cortex

IT hard- en software

Product Level Basic/User Experienced/Poweruser Expert/Specialist

JAWS PDF Server
VXL Thin Clients
IGEL Thin Cliens
IGEL management Software
HP printers X
Kyocera printers X
OCE Printers & plotters X
VBScript, WMI
Powershell X
KIXtart
Citrix Access Gateway x
Citrix Web Interface X
HP Proliant P-Class Blade Servers X X
HP Proliant C-class Blade Servers X
HP Proliant DL servers X
Dell laptops x
Dell PCs X
Dell Workstations X
HP PC x
ITIL X




Languages

Dutch: Native Speaker
English: Fluent